New Patient Information
At Falls Road Animal Hospital in Baltimore, our vets and staff are dedicated to our beloved patients and their proud owners, backed by years of experience and a true passion for animals.
What You Can Expect at Your First Appointment
The process may be more pleasant for both you and your pet if you know what to expect at your first appointment.
Please arrive about 10 minutes early so you have time to complete our New Patient Form. To save a bit of time, you may fill out the New Patient Form online in advance.
Meet Your Veterinarian
A member of our veterinary team will review your pet's history and discuss their issues with you. There will be time for you to ask any questions you may need addressed, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed by one of our vets, we will provide you with a diagnosis and treatment options.
Your veterinarian will work with you to determine a treatment plan for your pet. Following your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
When your pet needs unique medical care, we provide state-of-the-art medical care with compassion and exceptional service.
We proudly serve pet owners in Baltimore, providing award-winning and nationally recognized veterinary care. We work closely with all of our clients to create a course of treatment that is right for you.
These Frequently Asked Questions will help you understand more about our office policies, appointment booking and payment options.
- What types of payment options are available?
Payment in full is required at the time services are provided or upon discharge of your pet. We accept payment via cash, check, Visa, MasterCard, American Express and Discover.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit and Scratchpay as financing options. They offer an easy application process that will provide results in minutes.
- Will I be provided with an estimate of costs?
Before treating your pet, we will provide a good-faith estimate of the cost of our services. However, circumstances may arise that we are not able to predict. These may impact your final bill.
We will always explain our written estimate to all clients before they leave our facility. A deposit will be required based on our estimate before any further treatment is administered.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment. This will ensure we have room in our schedule to see your pet.
Should your pet need emergency care, please call us right away. Our emergency care services operate 24 hours, 7 days a week.
- What is your appointment cancellation policy?
Need to cancel or reschedule an appointment? Please notify us as soon as possible so that another client may use the space in our schedule.
- What types of animals do you treat?
We provide veterinary care to small domestic pets, from cats and dogs to exotic pets such as birds, reptiles, rodents and rabbits.
- Where can I purchase my pet's prescription and food?
You can purchase any specialty food our medication your pet may need either via our online store or at our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any treatment or diagnostics that you consent to for your pet's treatment. This payment will be due at the time service is provided.
For further hospitalization, surgery or diagnostics, a deposit is needed upfront, with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
For all emergency examinations, a deposit payment will be required. Once our veterinarians have examined your pet, you will be provided with an estimate for treatment and a potential treatment plan can be discussed.
For further hospitalization, surgery or diagnostics, a deposit will be required upfront, with payment due in full when your pet is discharged.
- Can you help with my pet insurance?
We're happy to help you complete pet insurance forms for your pet's visit.